Categories
Model brands
Newsletter
Home › FAQ
FAQ - Frequently Asked Questions
1. General Questions
1.1 Who is mival.ro?
1.2 Mival.ro has a minimum order limit?
1.3 Mival.ro have special offers or discounts? How do I know about them?
1.4 Can I buy a product if it does not appear on the site?
1.5 mival.ro products will be always available?
2. About Purchase
2.1 How do I search for a product mival.ro?
2.2 We are companies. How to order?
2.3 How tobuy?
3. About payment
3.1 Mival.ro accept payment from a credit card?
3.2 What is the payment?
4. About Delivery
4.1 What are the methods of delivery?
4.2 What are the delivery charges?
4.3 How do I know when I will get my package?
4.4 Can I send a product to another address?
4.5 What is the deadline for delivery for products ordered?
5. About mival.ro services
5.1 What is mival.ro newsletter?
5.2 We can choose not to receive e-mails from mival.ro newsletter?
6. About spare parts for printers
6.1 How good is the quality?
6.2 Product Warranty?
7. Contact details
7.1 Where can I call?
7.2 I have a question that I have not found the answer here. What do I do?
1. General Questions
1.1 Who is mival.ro?
Online store spare parts and consumables developed and mentain by Mival Group Srl. We are responsible to the community by choosing products that were manufactured with concern for the environment. We are the largest online store in Romania, with more than 1,000,000 products available.
Mival.ro is managed by the SC Mival Group SRL, VAT: RO14157715, located in Ploiesti, Str. Laboratorului No. 31, Account EURO IBAN: RO09BTRL03004202564352XX, Bank Name: Banca Transilvania, Str. Valeni, Nr.18 PLOIESTI, PRAHOVA, SWIFT: BTRLRO22PHA, registered at Commerce under number J29/780/2001. Deliveries are made from the central warehouse located in Ploiesti, Str. Laboratorului 31 to all Europe
1.2 Mival.ro has a minimum order limit?
Because costs for handling, packaging, minimum order is 100 EUR. Order value may change so we set this limit to send order.
1.3 Mival.ro have special offers or discounts? How do I know about them?
Yes, it has. Periodically, the Mival.ro has offers or discounts. Some of them are public, others are only for old customers or subscribers to our newsletter. The best way to take advantage of offers or discounts is to subscribe to the newsletter mival.ro. If you change your mind, you can unsubscribe anytime.
Besides these occasional offers or discounts on mival.ro there are discounts to customers with special membership (vendors). Contact us now to obtain the maximum discount offered by us.
1.4 Can I buy a product that does not appear on the site?
Absolutely. You can ask any question about our products that are not found on the site calling the contact form.
1.5 mival.ro products offer will be always available?
Short answer: no. Some models are no longer available from our suppliers. They will be removed from the offers presented on this site.
back to top ^
2. About Purchase
2.1 How do I purchase a product?
You have several possibilities mival.ro search: If you know the product code, enter it in the search box located on the main page above. Thanks to advanced search engine, after typing the first letters / numbers you get our proposals. Using the advanced search function can find all the products containing the name search. You can use the search in two steps: Select the manufacturer and then select the device.
2.2 We are companies. How to order?
In your profile you can select the Juridical or Non Juridical and complete data according to this option. For new customer you only can pay in advance. You will receive a receipt after we collect the money (it may take up to 2 days). For old customers you have payment terms, depend on qty ordered monthly.
2.3 How do I buy?
In short: you find the product you choose your quantity, click add to cart. Repeat these steps until you have added to the cart all you want to buy. The page Shopping Cart Checkout button. An order confirmation message will arrive shortly in your email box.
Congratulations, you just finish your order on mival.ro. If you have questions during this time, we are happy to help if you call us at +40 244 59 68 10.
back to top ^
3. About payment
3.1 mival.ro accept payment from a credit card?
No. Currently you cannot pay with your Card.
3.2 What are the payment?
The only forms of payment are: advance payment.
back to top ^
4. About Delivery
4.1 What are the methods of delivery?
Delivery is by courier services. Depending on the delivery address is automatically determines the method of delivery: ground courier (parcel arrives in 3-4 business days) , air courier (parcel arrives in 1-2 business days) or cargo by truck ((parcel arrives in 7-10 business days).
4.2 What are the delivery charges?
Depend on lei (VAT included), regardless of shipping method.
4.3 How do I know when I will get my package?
You can predict that one day, depending on delivery method chosen.
For delivery by courier, usually the next working day after you receive notification by email that the package was delivered.
For delivery by mail in 5-7 days you will be notified with a notice in the mailbox post. In case this is not happening, we recommend that you ask the nearest post office.
4.4 Can I send a product to another address?
Absolutely. For this, method of payment to be "money order payment. You can specify a new address at checkout.
4.5 What is the deadline for delivery for products ordered?
For products already in stock, the period is 24 hours after receipt / receipts on account of payment made by you. For products not in stock at the time of ordering period is 7 to 30 zile.Orice delay will be communicated via email.
back to top ^
5. About mival.ro services
5.1 What is mival.ro newsletter?
It is the primary means of communication between us and the clients / our visitors. It sent an e-mail usually 2-3 weeks, which informs about special offers / discounts that take place on site or on news of interest. In the newsletter you can subscribe / unsubscribe at any time independently and automatically. Script that manages this newsletter is designed to remove your subscription and reluctantly to fight spam.
5.2 We can choose not to receive e-mails from mival.ro newsletter?
Absolutely. Subscribe / unsubscribe to our newsletter is independently and automatically. Details about how to unsubscribe are found at the end of each message sent mival.ro to make sure our message reaches only those who want to receive. Also you can enter your email address directly on the site homepage and click the Unsubscribe button.
back to top ^
6. About Parts sold Mival Group
6.1 How good is the quality?
The great majority of the mival.ro products are original. Compatible products have EC origin, Japan, China.
6.2 Product Warranty?
To see warranty please visit the link information and guarantees.
back to top ^
7. Contact details
7.1 Where can I call?
In +40 244 59 68 10 or +40 244 59 68 11. More details see our contact page.
7.2 I have a question that I have not found the answer here. What do I do?
Call us. Or if not urgent, write to us using the form Contact.
back to top ^